Yesterday MTN’s data centre in Gallo Manor, Johannesburg experienced a power outage.

The data centre started experiencing problems with its power feeds just after 18:00 on 3 May. The backup generators did not kick in, causing the centre to go offline.

Once power was restored they couldn’t get their routers working which had a network impact and prevented VCS from processing transactions.

The system has been restored, however we are still experiencing network problems at MTN which are being attended to as a matter of urgency.

The outages and problems resulted in VCS not being able to communicate with you about the interruption in services.

We sincerely apologise for any inconvenience caused.